Frequently Asked Questions

You can reschedule or cancel an appointment by emailing academy@ums-gmbh.com. Any rescheduling must be done by email no later than 2 weeks before the start of the originally booked event. Cancellations must also be made via email to academy@ums-gmbh.com. The following cancellation fees apply in accordance with our Terms and Conditions:

• Cancellations are free of charge up to 6 weeks before the event begins.
• Less than six weeks up to four weeks: 50%
• less than four to two weeks: 75%,
• Less than two weeks: 100%

in each case, from the agreed price (participation fee excluding sales tax).

You should receive an automatic booking confirmation via email. If you haven’t received it, please contact us by email at academy@ums-gmbh.com. Six weeks before the training, you’ll receive all the important information about the training via email or an invitation to our e-learning platform.

Our training courses consist (where applicable) of several modules and self-directed learning in the form of e-learning modules and reading materials. The specific structure depends on the individual course. Please refer to the detailed documentation for each product, which you can download from the respective product pages.

Yes, the content of the e-learning modules is relevant to the exam and mandatory, provided that your training includes e-learning modules.

Lean Six Sigma is an internationally recognized methodology for systematic process optimization and quality improvement. It combines proven Lean approaches for reducing waste with Six Sigma methods for statistically sound process analysis. The goal is to achieve measurable improvements in quality, costs, lead times, and customer satisfaction.

For over 40 years, the UMS Academy has been synonymous with effective training and professional development programs that deliver measurable business impact. Lean Six Sigma training at UMS is distinguished by:

• Practical content directly related to projects
• Experienced trainers with practical consulting experience
• Blended-learning and online formats
• Structured implementation based on the DMAIC model
• Recognized Lean Six Sigma certifications (UMS, DGQ optional)

Our focus is not only on knowledge, but also on sustainable implementation within the company!

Lean Six Sigma training courses are suitable for:

• Specialists and Managers
• Project Managers and Process Owners
• Employees from Production, Service, IT, Logistics, Finance, or Administration
• Companies that want to establish operational excellence and continuous improvement

These methods can be applied across various industries.

The Lean Six Sigma Yellow Belt is the ideal introduction to the world of process improvement. Participants learn and apply the fundamentals of Lean Six Sigma and actively support improvement projects within the company.

The Yellow Belt is intended for:

• Employees in Processes and Teams
• Project Team Members
• Beginners with no prior knowledge
• People who want to understand and apply Lean Six Sigma

In the Lean Six Sigma Yellow Belt training, you’ll learn, among other things:

• Fundamentals of Lean & Six Sigma
• Overview of the DMAIC Cycle
• Process Thinking and Customer Requirements (VOC, CTC)
• Simple analysis and improvement tools
• Practical exercises and simulations

No. No prior knowledge is required for the Yellow Belt.

Upon successful completion, you will receive a UMS Lean Six Sigma Yellow Belt certificate or a digital badge.

The Lean Six Sigma Green Belt certifies participants to independently lead improvement projects using the DMAIC cycle and achieve measurable project results.

The Green Belt is intended for:

• Project Managers
• Specialists and Managers
• Process Managers
• Employees responsible for improvement initiatives

Green Belts:

• Lead Lean Six Sigma projects in addition to their line management responsibilities
• Analyze Processes Using Data
• Implement sustainable improvements
• Work closely with Yellow and Black Belts

Typical topics include:

• Project Definition and Business Case
• Process Analysis and Root Cause Analysis
• Lean Tools and Six Sigma Tools
• Statistical Foundations
• Sustainable Implementation and Process Control

Yes. To earn the Lean Six Sigma Green Belt certification, you must successfully complete your own project.

Upon successful completion, you will receive a UMS Lean Six Sigma Green Belt certificate or a digital badge. You can choose between UMS or DGQ certification.

The Lean Six Sigma Black Belt is the highest level of training in the Lean Six Sigma system for practitioners. Black Belts are experts in complex improvement projects and strategically drive operational excellence.

The Black Belt is intended for:

• Experienced Green Belts
• Improvement Experts
• Project and Program Managers
• Executives Responsible for Transformation

Black Belts work:

• With more complex problems
• With advanced statistics (e.g., DoE, hypothesis testing)
• Stronger in coaching and leadership roles
• Often across departments or companies

Among other things, the focus is on:

• Advanced Data Analysis
• Design of Experiments (DoE)
• Change management
• Leadership and Coaching of Project Teams
• Strategic Integration of Lean Six Sigma

Upon successful completion, you will receive a UMS Lean Six Sigma Black Belt certificate, which can optionally be supplemented by other recognized certifications. You can choose between UMS or DGQ certification.

Through Lean Six Sigma, companies achieve:

• Measurable improvements in efficiency and quality
• Training of qualified, in-house improvement experts
• Sustained Process Stability
• Greater Customer Focus and Cost-Effectiveness

You will receive all relevant organizational documents approximately 4 weeks before the training begins. The training usually starts at 10 a.m. on the first day and ends at 4 p.m. on the last day of the final module. Break times and other start and end times will be determined individually with the participants during the training.

The number of available spots varies depending on the venue.
We’ll send you an email about 4 weeks before the training session with information on how to get there and parking options.

Of course, we have training materials available for you. You’ll receive them on the first day of the training or—for select formats—they’ll be mailed to the address of your choice.

The UMS Academy offers:

• In-Person Training Sessions
• Online Training Courses
• Blended Learning Training Courses
• E-Learning and Coaching Sessions
• Customized In-House Training

Four weeks before the training, you’ll receive all the essential information about your training. Some training sessions include preparatory e-learning modules that you can conveniently complete on our e-learning platform. We’ll also provide you with access to these 4 weeks before the training session. If the training session doesn’t require any preparation, we’ll let you know at least 4 weeks before the training session.

Depending on the training location, there are various ways for you to get there.
To reach our seminar hotel, Hotel Lamm in 63872 Heimbuchenthal, you can take the train to Aschaffenburg and then take a taxi from there.
You can reach our office in 60314 Frankfurt am Main by car, taxi, or public transportation. You can take the tram to the Riederhöfe stop. To do this, take Line 11 (toward Schießhüttenstraße). It departs directly from Frankfurt Central Station. The stop is less than a 5-minute walk from our office.

Our trainers are your on-site contacts and will be happy to help you if you have any questions.

For training sessions held at our Lamm seminar hotel in Heimbuchenthal, we have reserved a block of rooms for our participants. You’ll receive the details about 4 weeks before the training session. One reservation is all you need.
For training sessions held at our office in Frankfurt am Main, we recommend the Moxy, Motel One, 25hours, or Melia Hotel in Frankfurt’s Ostend district. Budget alternatives include the B&B or AO Hostels, which also offer single rooms.
For training sessions at other locations, we’ll let you know about lodging options immediately after you book.

Yes, you’ll receive a certificate of participation after your training session.

If you are unable to attend due to illness, you can make up the training session listed below by providing a doctor’s note. We will not charge you any fees for this. Please contact us so we can discuss the process and schedule a new date.

As a management consulting firm, we know all too well that many short trips can unexpectedly turn into major adventures. Just let us know as soon as you realize you won’t make it on time.

You will receive the invoice immediately after your training session is confirmed. Payment is due immediately, but no later than 14 days before the training session. Payment can only be made by bank transfer. Payment in installments is not available.

To book a training session, we need the participant’s information, which generally includes title, first and last name, and personal company email address. Additionally, for billing purposes, we need the company name, billing address, and the email address to which the invoice should be sent. When booking, we offer the option to enter a PO number, which will then appear on the invoice, as well as to upload an existing PO and submit it to us directly at the time of booking.

Please use our online store to make your reservation. There, you can easily select the training session you want, enter the participants’ information, provide billing details, and complete your reservation with just a few clicks.

To do this, please use our online store, select the training session you want, and choose a date. When booking, start by entering the information for the training participant(s) and then fill in the billing information.

Yes, that’s no problem at all through our online store. Select the training session you want and the date. When booking, you can specify multiple participants, then enter the billing information and complete the booking in just a few clicks.

In that case, please contact us and we’ll add you to our waiting list and keep you informed about new dates.
We’d love to stay in touch with you—

Yes, we’d be happy to reserve a spot for you in your desired training program for 14 days at no charge. This reservation does not obligate you to enroll or make a purchase. After 14 days, we’ll release the spot without notifying you. Please feel free to reach out to us via our contact form or at academy@ums-gmbh.com.

In the interest of accessibility, you are, of course, welcome to bring a companion if you have physical limitations. Please let us know in advance so that we can make the necessary arrangements and accommodate your companion.

We generally send out the training materials 4 weeks before the training begins. We’ll either send them via email or provide you with access to our e-learning platform if the training includes e-learning modules.

You’ll receive information about the start and end times 4 weeks before the training session. You’ll work with the trainer to determine the break times, and you’re welcome to share your preferences at the beginning of the session. We’ll do our best to accommodate them.

The test will be administered on the last day of the final module. For in-person training sessions, you will take the test on-site along with the other participants. For virtual events, the test will be administered online. Your instructor will provide you with specific instructions on how to take the test.

All topics covered in the training are relevant to the exam. By actively participating in the training, you’ll be perfectly prepared for the test. You’ll receive further information about the exam during your training. If your training includes e-learning modules, these will also be part of the test.

UMS holds a “Certified Service Quality” certification issued by TÜV Rheinland, which is reviewed through annual audits. This certification confirms our commitment to providing first-class consulting services and ensuring customer satisfaction through continuous improvement.

Yes, UMS holds Ecovadis certification and was awarded Platinum status in December 2025. This places us among the top 1% of companies certified by Ecovadis. Ecovadis recognizes our leadership in sustainability and corporate responsibility, with a strong focus on environmental, social, and governance (ESG) performance.

Yes, UMS is TISAX-certified. TISAX confirms our commitment to information security and building trusting relationships with our customers through the responsible handling of sensitive data.

No, our training courses do not qualify for educational leave.

That depends on the training program you choose. Please check the respective product details for more information. A Green Belt certification is required for the Green Belt to Black Belt advanced training. Participation in the Master Black Belt training requires a Black Belt certification.

No, our training programs are not eligible for funding.

Depending on the training program, passing the final exam and, if applicable, submitting projects are prerequisites for certification. Please check the specific details for the product you are interested in.

Yes, that is generally possible. To participate in a Green Belt to Black Belt advanced training course, you should have already completed a Green Belt training course. To participate in a Master Black Belt training course, you should have already completed a Black Belt training course.

That depends on the training program you choose.
For Green Belt certification, you must submit one project; for Black Belt certification, you must submit two projects. If you’re participating in a Green Belt to Black Belt training program and are already a certified Green Belt, you can submit your Green Belt project, and one project will then be sufficient for Black Belt certification.

That depends on the training program you choose.
For the Lean Six Sigma Green Belt certification, you have one year after passing the exam; for the Lean Six Sigma Black Belt certification, you have two years after passing the exam. If you’re participating in a Green Belt to Black Belt training program and are already a certified Green Belt, you may be able to have your Green Belt project credited, in which case you’ll have one year to submit your Black Belt project after passing the exam.

Submit your projects at projektbewertung@ums-gmbh.com.

Ideally, you should already have a project—or at least a rough idea for one—before the first module begins, so that you can apply the theoretical concepts directly to it.